“This course covers the ITIL® 4 Foundation exam (brand new in February 2019) which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL® 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.”–Resource description page.